Health and Wellbeing Service
At SunLife, we want to bring you and your loved ones peace of mind – especially when it comes to your health and wellbeing.
That’s why we give you immediate and unlimited access to a free Health and Wellbeing Service, provided by our partner RedArc, as soon as you buy a SunLife Guaranteed Over 50 Plan.
This service gives you regular, one-to-one support from the same experienced, registered Personal Nurse – by phone or by email.
Available to SunLife Guaranteed Over 50 Plan customers (since 27th December 2024)
Regular support from the same experienced Personal Nurse
Free, immediate, and unlimited access – by phone or by email
For any long-term physical or mental illness, even if not diagnosed
Can also be used by your partner and any children living with you
On this page:
Who can use the Health and Wellbeing Service?
The Health and Wellbeing Service is available to anyone who’s bought a SunLife Guaranteed Over 50 Plan since 27th December 2024. So if you’ve taken out a policy with us from this date, you can start using the service straight away.
What’s more, your partner and any children living with you can use it too – with the same free, immediate, and unlimited access as you.
What does the Health and Wellbeing Service support with?
Support is available for any long-term physical or mental illness, even if it hasn’t been diagnosed. This includes:
- Cancer
- Cardiac
- Stroke
- MS
- Chronic fatigue
- Long COVID
- Orthopaedic
- Gynaecological
- Bereavement
- Anxiety, stress, or depression
- OCD
- Trauma or PTSD
- Schizophrenia
- Bipolar disorder
- Personality disorder
- Addictions
- Eating disorders
What kind of support is included?
You have contact with the same Personal Nurse, who tailors their support to your needs. They can help you with any aspect of your illness, including:
- Understanding your condition and potential consequences
- Discussing options for surgery, treatment, and medication
- Developing a support plan
- Support to deal with the emotional toll on you and your family
- Side effects of treatment or medication
- Adjusting to life after illness, including returning to work
- Referring you to counselling, therapy, and other external services*
- Signposting you to charities, groups, clinical trials, and resources
Your Personal Nurse stays in touch with you by phone (or by email if you prefer) – however often and for however long you need. And of course, all support is confidential.
*Your nurse can arrange additional services subject to clinical assessment.
What’s not included?
This is a support service only. Primary care remains the responsibility of the NHS and/or consultant, and all issues relating to primary care are directed accordingly.
How to use the Health and Wellbeing Service
Using the Health and Wellbeing Service is simple – and you have two options.
You can call RedArc on 0800 904 7612*. Lines are open from Monday to Friday, between 9am and 5pm.
Or if you prefer, you can email them anytime at referrals@redarc.co.uk.
Remember that this isn’t an emergency service. If you do need urgent help, call 999 or 111.
*RedArc values privacy and confidentiality, so your calls are not recorded. Call charges may vary. Mon-Fri 9am to 5pm. Any personal data held by RedArc will not be shared with a third party without your consent. To understand how RedArc uses your data, please refer to their privacy notice.
RedArc is a support service that isn’t regulated by the Financial Conduct Authority. These services aren’t part of the terms and conditions of your SunLife Guaranteed Over 50 Plan and may be amended or withdrawn at any time.